Refund & Cancellation

We want you to be satisfied with your order. This policy explains when a product order can be cancelled, returned or refunded and separately, how appointment cancellations and rescheduling work. It should be read together with our Terms of Use and Shipping Policy.

You may request cancellation of a product order at no charge as long as it has not yet been dispatched. Once an order has been shipped, it can no longer be cancelled and instead falls under the return process described below. To request a cancellation, contact us as soon as possible using the details in Contact Us, quoting your order details. If you chose Cash on Delivery, nothing has been paid at that point, so the order is simply cancelled and no refund is involved.

Because we sell Ayurvedic and wellness products intended for personal consumption or application and for health, safety and hygiene reasons, we can only accept a return where:

• the item received is damaged, defective, expired or materially different from what you ordered; or
• the wrong item was shipped to you in error.

Eligible returns must be requested within 48 hours of delivery, with the product unused, in its original packaging and accompanied by photos/video of the issue and your order number.

For hygiene, safety and regulatory reasons, we cannot accept returns of products that have been opened, used or have had their seal broken, except where the item itself is defective, expired or incorrect as described in Returns — Eligible Items. This is consistent with standard practice for consumable health and wellness products under Indian consumer law.

Email drdilrajhealthcare@gmail.com or message us on +91 95925 94788 with your order number, the item(s) concerned, the reason for the request and photos or a short video where relevant (for damaged, defective or incorrect items). We will review your request and respond with next steps, which may include a replacement, store credit or refund.

Approved refunds are issued to the original payment method used at checkout, via our payment gateway partner, Razorpay. Once a refund is approved and initiated, please allow 5–10 business days for the amount to reflect in your account, depending on your bank or payment provider's own processing time, which is outside our control.

For Cash on Delivery orders there is no online payment to reverse, so an approved refund is issued by bank transfer or UPI to the account details you share with us when requesting it, within the same 5–10 business day window.

Booking a consultation through this website does not require advance payment, so no refund is applicable to the booking itself. If you need to cancel or reschedule an appointment, please let us know as early as possible — ideally at least a few hours before your scheduled time — by phone or WhatsApp at +91 95925 94788 or by email at drdilrajhealthcare@gmail.com, so that we can offer the slot to another patient and help you find a new time that works. We may decline future bookings from patients with a pattern of repeated no-shows or late cancellations.

For any question about a return, refund or cancellation, contact us at drdilrajhealthcare@gmail.com or +91 95925 94788.